The coronavirus (COVID-19) pandemic has impacted the tourism industry in the Pacific, resulting in the termination or reduced hours for a large portion of tourism workers. In Fiji, over 70,000 tourism workers have been affected – individuals such as Joseph Snodgrass, a former bartender of an award-winning resort in Savusavu and Salote Matanibuka, a former receptionist of an idyllic resort in Pacific Harbor, outside of Suva.
Joseph, who is originally from Suva, had two options; to remain in Savusavu and assist with maintenance work at the resort, or to go on leave without pay until borders open and the resort returns to normal operations. He opted for the latter.
Upon returning to Suva, a family member sent Joseph the registration link for the Micro-Credentials online training delivered by the Australia Pacific Training Coalition (APTC). He immediately signed up for the Communication Technologies for Business Success course that enables participants to communicate with colleagues clearly and effectively over diverse organizational structures and environments. This course equips participants with the ability to also explore the most popular digital communication technologies and software used by the industry today and how one can use these tools to help improve productivity and collaboration in any workplace.
“The course was amazing and eye-opening. I have been through a lot of customer service work and we normally touch base on certain requirements, but this course was just very detailed and straight to the point. It is simple and easy to understand,” said Joseph.
These Micro-Credentials courses have been designed to contribute to flexible online learning during COVID-19 and Joseph used this to his advantage for operating his own cake business.
“I would most definitely recommend these courses to my friends and family because it is free, user friendly and so simple to understand. Not only that, what you learn applies to what you are doing now or wish to pursue, and I can attest to that. It has further developed my knowledge on how to utilize communication technologies for the benefit of my business,” said Joseph.
Click to read more about this course and other stories like Joseph’s on UNCDF website.